The Helpdesk agent takes care of simple technical tickets: password resets, common software problems, basic configuration requests. It guides the user step-by-step and escalates to a human technician if necessary. It works thanks to a base of predefined solutions enriched by learning from previous cases. Users are the IT departments and employees of a company. The benefits: reduction in resolution time, reduction in the volume of tickets for the support team and increased satisfaction of internal users.